Have you checked your SPAM folder?
Sometimes your e-mail delivery server will embargo e-mails from PacerPro because it isn't sure if it is SPAM or not. (The nerve!) E-mails are usually (99.9%) delivered from us to you in 1-2 minutes. If you haven't received it by then, something is blocking it.
Other things you can do (or ask the nice people in IT to do for you):
- "Whitelist" pacerpro.com
- Ask your IT department to visit this web page for more technical details: https://pacerprohelp.zendesk.com/hc/en-us/sections/201114678-Helping-your-IT-Department