The PDF2Go attached a copy of the Notice of Electronic Filing, but not the documents

If you received a PDF copy of the Notice of Electronic Filing (“NEF”) rather than the document itself, these are the most likely reasons:

  • The court has issued a text-only order. PacerPro will send a copy of the NEF, as there is no underlying document to attach.
  • A document was filed under seal. PacerPro will send a copy of the NEF, as PacerPro does not have access to attorney filing credentials that (in some jurisdictions) can be used to access sealed documents.
  • An attorney is receiving NEFs in a court where she is admitted pro hac vice. Many (but not all) courts limit the “free looks” available to email addresses associated with a pro hac’ed attorney CM/ECF account. Please complete PDF2Go setup with your local counsel.
  • An attorney who has entered her PacerPro email address as a secondary recipient of NEFs may have requested to receive NEFs in cases in which she has not entered a notice of appearance. In most jurisdictions, a NEF delivered by the court to the email addresses designated by a non-appearing attorney will not provide a “free look” at the case filing.

 If none of these issues seems to apply, PacerPro may have encountered a technical issue with a court’s CM/ECF system. We are continuously monitoring changes to court websites and procedures that might affect PDF2Go service, but we need your help. If you receive copies of the NEFs instead of the documents, please let us know.

If you do not receive the correct PDF2Go attachments, please note:

  • Documents for which you received a PDF2Go email may be available to download on the Smart Docket for the case, which you can access by clicking “View Case” at the bottom of the PDF2Go email.
  • Note that if the NEF we received did not enable us to download a free copy of the documents, you may incur a PACER charge for downloading the documents on the Smart Docket. After that download, however, the documents will be available to view and download free of charge.
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